ivelka ("we", "us") operates ivelka at ivelka.com. This policy explains what personal data we collect, why, and what you can do about it.
We currently accept Cash on Delivery only. We do not collect or store card numbers, bank details or any payment credentials anywhere on this website.
To process and deliver orders, handle returns and warranty claims, answer your questions, and meet UAE record-keeping requirements. We do not sell your data, and we do not share it for third-party marketing.
Only where it is needed to complete your order: our delivery partner receives your name, address and phone number; our hosting provider stores the website data. Both act on our instructions.
This site uses cookies that keep your cart and session working, and remember your details if you tick "save my name and email" on a review. Blocking cookies in your browser may stop the cart or checkout from working.
Order records are kept for as long as UAE commercial record-keeping rules require. Contact-form enquiries are kept while your query is open and for a reasonable period after.
You can ask us for a copy of the data we hold about you, ask us to correct it, or ask us to delete it where we are not legally required to keep it. Email support@ivelka.com and we will respond within 30 days.
Questions about this policy: support@ivelka.com
These terms apply when you buy from ivelka at ivelka.com. By placing an order you accept them.
ivelka, based in Dubai, United Arab Emirates. Contact: support@ivelka.com
All prices are in UAE Dirhams (AED) and include VAT where applicable. We may change prices at any time, but a change will never affect an order we have already accepted.
Your order is an offer to buy. A confirmation email acknowledges we received it; the contract forms when we dispatch the goods. If an item is unavailable or a price was listed in error, we may decline the order and will tell you why.
We accept Cash on Delivery. You pay our courier in cash when the order arrives. Please have the exact amount ready where possible.
Delivery estimates are estimates, not guarantees. See our Shipping & Delivery page for current timeframes.
We describe products as accurately as we can. Product photography is illustrative and colours can vary slightly between screens. Specifications are those published by the manufacturer and may be updated by them without notice.
Your return rights are set out in our Refund Policy, and warranty cover in our Warranty page. Nothing in these terms removes rights you have under UAE consumer-protection law.
We are responsible for supplying goods that match their description and are fit for normal use. We are not liable for indirect or consequential loss. Nothing here limits liability that cannot lawfully be limited.
These terms are governed by the laws of the United Arab Emirates, and the courts of Dubai have jurisdiction.
We deliver across the United Arab Emirates and to GCC destinations covered by our courier. We do not currently ship outside this region.
All orders are Cash on Delivery. The full amount, including any delivery charge, is payable to the courier in cash when the order is handed over.
Please check your address and phone number before confirming. Deliveries that fail because of an incorrect address or an unreachable phone number may incur a re-delivery charge.
For GCC deliveries outside the UAE, any customs duties or import taxes are the recipient's responsibility and are not included in the price you pay us.
Risk in the goods passes to you when the order is delivered to the address you gave us and payment is taken.
Orders placed on a working day are prepared for dispatch the same day where possible. Orders placed on Fridays, weekends or public holidays are processed on the next working day.
These are typical timeframes based on normal courier performance, not guarantees. Peak periods, weather and customs can add time.
We will contact you by phone or email with delivery details once your order is on its way. If you have not heard anything within two working days of ordering, email support@ivelka.com with your order number.
Our courier collects the full order value in cash at the door. Please have the exact amount ready if you can — couriers may not carry change for large notes.
The courier will attempt to reach you on the phone number on the order. If delivery cannot be completed after reasonable attempts, the order is returned to us and we will contact you to arrange re-delivery.
Please inspect the packaging on arrival. If an item arrives visibly damaged, note it with the courier and email us within 48 hours so we can put it right quickly.
You can return an item within 14 days of delivery for a full refund, provided it is unused, in its original packaging, and complete with all accessories and documentation.
We cover the cost of collecting a return within the UAE. Email support@ivelka.com with your order number and reason, and we will arrange collection.
This does not affect your rights if an item is faulty — see below.
If an item arrives faulty, damaged or is not what you ordered, tell us within 14 days and we will replace it or refund you in full, including any delivery charge. Faults appearing later are handled under the Warranty.
Because orders are paid in cash on delivery, refunds are made by bank transfer to an account in the name of the person who placed the order. We will ask for your account details when the return is approved.
We inspect returns within 2 working days of collection and issue the transfer within 7 working days of approving it. Your bank may take a further few days to credit the funds.
You can cancel free of charge any time before dispatch — email support@ivelka.com as soon as you can. After dispatch, treat it as a return.
Products sold by ivelka carry a 12-month manufacturer's warranty from the date of delivery. We handle warranty claims for you and deal with the manufacturer directly — you do not need to contact anyone else. The warranty covers manufacturing defects and component failure under normal use.
Email support@ivelka.com with your order number, a description of the fault and, if possible, a photo or short video showing it. We will confirm whether the fault is covered and arrange the next step — repair, replacement, or return to the manufacturer as appropriate.
Keep your order confirmation. It is your proof of purchase and the warranty period runs from the delivery date on it.
This warranty is in addition to, and does not replace, the rights you have under UAE consumer-protection law.
Email us directly at support@ivelka.com, or send a message below.
